Podaci o dostavi

Ugovor o kupoprodaji je sklopljen trenutkom prihvata ponude kupca, a proizvod će biti otpremljen dostavnoj službi u roku 10 radnih dana (subota, nedjelja i neradni dani isključeni) po primitku uplate kupoprodajne cijene.

To the buyer who is a resident of the territory of the Republic of Croatia, the product will be delivered within 14 working days (Saturdays, Sundays, and bank holidays excluded) from the moment of delivery to the delivery service; to the buyer who is a resident of the European Union the delivery will be completed within 20 working days (Saturdays, Sundays, and bank holidays excluded); and to the buyer who is a resident of the Republic of Serbia or Republic of Bosnia and Herzegovina within 30 working days (Saturdays, Sundays, and bank holidays excluded).

The tax-deductibles invoice (R1) must be requested by the buyer during the order process; later requests for the tax invoice cannot be accepted. If the payment is made using the bank transfer method (wire transfer or internet banking), the buyer must use the payment information provided by the seller in an e-mail.

The contracted purchase price includes all taxes and duties, and is expressed in Croatian kuna. Along with the price in Croatian kuna, the price is also stated in euros and the customer pays for the currency conversion costs.

Ugovorena kupoprodajna cijena uključuje sve poreze i davanja te je izražena u eurima.


The products ordered are delivered by Svila d.o.o. under the terms specified under the "Product prices, methods of payment and product delivery" section. The delivery is made through General Logistics Systems Croatia d.o.o. za usluge, Varaždinska 116, Popovec, Croatia, OIB 88360795357.

Svila d.o.o. will check the correctness of each product before each shipment.

The delivery costs are paid in full by the buyer, except when otherwise indicated at the website.

*Na području Republike Hrvatske, poštarina je besplatna za iznose iznad 100€.

Svila d.o.o. delivers in the Republic of Croatia, European Union, the Republic of Serbia, and the Republic of Bosnia and Herzegovina.

It is the obligation of the buyers to accept the package and check the package content in front of the deliverer, in order to avoid subsequent claims about items damaged during the shipping.

In case that Svila d.o.o. is unable to deliver the product ordered, it will inform the buyer about the circumstances. The buyer can cancel the order or wait until the product becomes available again. If Svila d.o.o. is not able to deliver the product within the agreed term of delivery, it will inform the customer about this, and the customer shall allow a reasonable additional term for meeting the requirements of the purchase agreement.

If the buyer does not accept the product, or refuses to accept the product without a valid reason, Svila d.o.o. retains the right to claim the refund of costs incurred for manipulation, shipment, and other possible costs.


Before they start using the website (hereafter: website) owned by Svila d.o.o., the users, i. e. the buyers, are obliged to become acquainted with the website’s General Terms and Conditions. If they have any additional questions or doubts regarding the General Terms and Conditions, they can send all questions in writing to e-mail address

By accessing the website or using any part of its contents, the user accepts the General Terms and Conditions of the website, as well as any other rules and terms of usage for the above-mentioned Site and services it provides. The users agree that they will not use the Site in such a way that harms its authors or any other third person, and they accept all the risks connected with using the Site and its services. If the user does not agree with the above noted, they must stop using the Site and all the services it provides.

The Site content is protected by copyright law. Any modifications, leasing, sale or distribution of the Site content is possible only with prior written permission from Svila d.o.o.

Svila d.o.o. omogućuje korištenje web stranice na najbolji mogući način. To uključuje: nadgledanje rada servera, širenje kapaciteta prema broju korisnika, podršku korisnicima te otklanjanje eventualnih grešaka i problema u radu sustava. Svila d.o.o. ne preuzima odgovornost za eventualne probleme u radu stranica i usluga. Svila d.o.o. ne može jamčiti da korištenje web stranice neće biti prekinuto ili bez pogrešaka. Korisnik je suglasan s time da pristup web stranici ponekad može biti u prekidu ili privremeno nedostupan.

The users use the website at their own responsibility.

Svila d.o.o. is in no way responsible for any damage that user may undergo by using the website. The authors and other physical or legal persons involved in the creation, development and distribution of website are not responsible for any damage caused by the use or inability to use the website.

Svila d.o.o. retains the right to block access to website to any user when the website is used inappropriately. Svila d.o.o. retains the right to refuse access to website to anyone, based on its own assessment. The user agrees that they will use the website in a way that does not endanger its resources and services. Inappropriate use of website is forbidden and results in termination of the right to access the website.

The user must keep their user account information secret, and is completely responsible for any damage resulting from unauthorized use of their user account.

Svila d.o.o. retains the right to modify or amend the General Terms and Conditions at any moment. Modifications take effect with the day of publication at the website. Continued use of the website or any part of its contents is considered to represent an agreement to modified or amended General Terms and Conditions. Svila d.o.o. recommends periodical checking of General Terms and Conditions, in order to be informed of the possible modifications.

Svila d.o.o. retains the right to modify, amend or terminate any part of its operation, at any moment and without prior notice, including the Site or any of its parts, services, subpages, or any other service it provides. The right includes, but is not limited to, change of the time of content availability, availability of any data, any means of transfer, as well as the rights to access or use the website.

It is the duty and obligation of the user to use the website in accordance with positive regulations and general moral and ethical principles. Svila d.o.o. retains the right to execute control of the website’s content, in order to ensure compliance with the General Terms and Conditions and all positive regulations. All modifications of terms and conditions are valid immediately upon their publication at the website.

    Your Cart
    Your cart is emptyReturn to Shop