PRODUCT DELIVERY

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The purchase agreement is concluded at the moment of acceptance of the buyer’s bid, and the product will be delivered to the delivery service within 10 working days (Saturdays, Sundays, and bank holidays excluded) after the receipt of payment of the order price amount, except in case of cash-on-delivery payment method.

If the buyer chooses the cash-on-delivery payment method, the purchase agreement is concluded with the moment of bid acceptance, and the product will be delivered to the delivery service within 5 working days (Saturdays, Sundays, and bank holidays excluded) after the conclusion of the purchase agreement.

Proizvod će biti dostavljen kupcu na teritoriju Republike Hrvatske u roku od 14 radnih dana (subota, nedjelja i neradni dani isključeni) od predaje proizvoda dostavnoj službi, kupcu na adresi unutar Europske Unije u roku od 20 radnih dana (subota, nedjelja i neradni dani isključeni) od predaje proizvoda dostavnoj službi, a kupcu na adresi unutar Republike Srbije te Bosne i Hercegovine u roku od 20 radnih dana (subota, nedjelja i neradni dani isključeni).

The tax-deductibles invoice (R1) must be requested by the buyer during the order process; later requests for the tax invoice cannot be accepted. If the payment is made using the bank transfer method (wire transfer or internet banking), the buyer must use the payment information provided by the seller in an e-mail.

The contracted purchase price includes all taxes and duties, and is expressed in Croatian kuna. Along with the price in Croatian kuna, the price is also stated in euros and the customer pays for the currency conversion costs.

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DELIVERY METHOD DETAILS

The products ordered are delivered by Svila d.o.o. under the terms specified under the "Product prices, methods of payment and product delivery" section. The delivery is made through General Logistics Systems Croatia d.o.o. za usluge, Varaždinska 116, Popovec, Croatia, OIB 88360795357.

Svila d.o.o. will check the correctness of each product before each shipment.

The delivery costs are paid in full by the buyer, except when otherwise indicated at the www.starsilk.hr website.

* In the territory of the Republic of Croatia, postage is free for amounts over 500kn

Svila d.o.o. delivers in the Republic of Croatia, European Union, the Republic of Serbia, and the Republic of Bosnia and Herzegovina.

It is the obligation of the buyers to accept the package and check the package content in front of the deliverer, in order to avoid subsequent claims about items damaged during the shipping.

In case that Svila d.o.o. is unable to deliver the product ordered, it will inform the buyer about the circumstances. The buyer can cancel the order or wait until the product becomes available again. If Svila d.o.o. is not able to deliver the product within the agreed term of delivery, it will inform the customer about this, and the customer shall allow a reasonable additional term for meeting the requirements of the purchase agreement.

If the buyer does not accept the product, or refuses to accept the product without a valid reason, Svila d.o.o. retains the right to claim the refund of costs incurred for manipulation, shipment, and other possible costs.

GENERAL INFORMATION

Before they start using the www.starsilk.hr website (hereafter: website) owned by Svila d.o.o., the users, i. e. the buyers, are obliged to become acquainted with the website’s General Terms and Conditions. If they have any additional questions or doubts regarding the General Terms and Conditions, they can send all questions in writing to e-mail address info@starsilk.hr.

By accessing the website or using any part of its contents, the user accepts the General Terms and Conditions of the www.starsilk.hr website, as well as any other rules and terms of usage for the above-mentioned Site and services it provides. The users agree that they will not use the Site in such a way that harms its authors or any other third person, and they accept all the risks connected with using the Site and its services. If the user does not agree with the above noted, they must stop using the Site and all the services it provides.

The Site content is protected by copyright law. Any modifications, leasing, sale or distribution of the Site content is possible only with prior written permission from Svila d.o.o.

Svila d.o.o. provides the website usage in the best way possible. This includes: server monitoring, capacity expansion according to the number of users, user support, and elimination of any errors and problems in system operation. Svila d.o.o. does not hold responsibility for possible problems with the functioning of the website and services. Svila d.o.o. cannot guarantee that the website usage will not be interrupted or without errors. The user agrees that the access to the website can sometimes be interrupted or temporarily unavailable.

The users use the website at their own responsibility.

Svila d.o.o. is in no way responsible for any damage that user may undergo by using the www.starsilk.hr website. The authors and other physical or legal persons involved in the creation, development and distribution of www.starsilk.hr website are not responsible for any damage caused by the use or inability to use the website.

Svila d.o.o. retains the right to block access to www.starsilk.hr website to any user when the website is used inappropriately. Svila d.o.o. retains the right to refuse access to www.starsilk.hr website to anyone, based on its own assessment. The user agrees that they will use the www.starsilk.hr website in a way that does not endanger its resources and services. Inappropriate use of www.starsilk.hr website is forbidden and results in termination of the right to access the website.

The user must keep their user account information secret, and is completely responsible for any damage resulting from unauthorized use of their user account.

Svila d.o.o. retains the right to modify or amend the General Terms and Conditions at any moment. Modifications take effect with the day of publication at the www.starsilk.hr website. Continued use of the website or any part of its contents is considered to represent an agreement to modified or amended General Terms and Conditions. Svila d.o.o. recommends periodical checking of General Terms and Conditions, in order to be informed of the possible modifications.

Svila d.o.o. retains the right to modify, amend or terminate any part of its operation, at any moment and without prior notice, including the Site or any of its parts, services, subpages, or any other service it provides. The right includes, but is not limited to, change of the time of content availability, availability of any data, any means of transfer, as well as the rights to access or use the website.

It is the duty and obligation of the user to use the website in accordance with positive regulations and general moral and ethical principles. Svila d.o.o. retains the right to execute control of the website’s content, in order to ensure compliance with the General Terms and Conditions and all positive regulations. All modifications of terms and conditions are valid immediately upon their publication at the www.starsilk.hr website.

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