GENERAL PERSONAL DATA PROTECTION CONDITIONS
When paying on our web shop, use WSPay - an advanced system for secure acceptance of payment cards via the Internet.
WSPay ensures the complete confidentiality of your card data from the moment you enter it in the WSPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to WSPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.
WSPay Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.
The security controls and operating procedures applied to our infrastructure ensure the instant reliability of the WSPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and the planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.
DATA PROTECTION INFORMATION
Svila d.o.o. acts as the controller of personal data and collects it for sales contract fulfilment, product delivery, sales documentation, technical support and credit or debit card payment authorisation for which legal basis is laid down in Article 6(1)(b) of the General Data Protection Regulation. In other words, data processing is necessary for contract fulfilment in which the data subject is a party or in order to take action on the data subject’s request before the contract is concluded.
Furthermore, personal data is processed in order to store orders made by the buyers, to identify specific users and to analyse business activity for which the basis is laid down in Article 6(1)(f) of the General Data Protection Regulation, since data processing is necessary for the need to legitimately improve business activity and adapt according to the market needs.
In special cases, if you have given us your permission, your contact data can be used for direct marketing for which the legal basis is laid down in Article 6(1)(a) which states that the data subject has given their consent for personal data processing for one or more specific purposes.
With this privacy statement’s entry into force it is possible for existing users to receive an email from us in which you are asked to agree to receive our notifications via email, phone, SMS or e-messages because we cannot validate or locate in the archive your preferred method of contact, so we kindly ask of you to give us permission clearly and unambiguously if you want to continue receiving our promotions, or we will not be able to continue messaging you about them.
If you as a user have any questions regarding personal data protection, you can contact Svila d.o.o., located in Zagreb, Radićevo šetalište 23, directly, or you can contact our data protection support via: info@starsilk.hr
The user as a data subject is responsible and obligated to browse and study www.starsilk.hr.before sharing any personal data.
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Changes in the Data Protection Information
Svila d.o.o. can change this Data Protection Information at any time by publishing the modified text on its website, www.starsilk.hr. Amendments to the General Conditions for the Protection of Personal Data will come into effect immediately upon publication on the website www.starsilk.hr and users are therefore advised to inform themselves on the existing privacy policy upon visiting the website.
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Processed personal data and personal data usage
On our website, www.starsilk.hr, Svila d.o.o. collects the following personal subject data:
• name and surname,
• password,
• telephone number, email adress
• shipping address, • billing address, • postal code,
• city,
• sex,
• date of birth,
• company and personal identification number (companies only).
Insight into personal user data can be granted to, when conducting their scope of work concerning buying and selling which users make with Svila d.o.o., legal persons that take part in sales contract fulfilment, for example delivery agencies, accounting agencies, IT support and similar with whom we determine the scope and the means of personal data protection through contractual agreements.
Svila d.o.o. can give the listed information to third parties in order to fulfil the contract, protect the users’ and Svila d.o.o.'s interests and to stop the potential abuse, in order to get the best possible insight and understanding into individual user needs and requests, as well as to develop the highest possible quality of service provision by Svila d.o.o., which should result in increased user satisfaction for which legal basis is the legitimate interest of the controller described in Article 6(1)(f) of the General Data Protection Regulation.
Svila d.o.o. will ensure that the personal user data is kept on a safe location (which includes a reasonable administrative, technical and physical protection in order to prevent unauthorised use, access, disclosure, copying or modification of personal data), access to which will be granted only to authorised Svila d.o.o. personnel.
Svila d.o.o. does not record or store users’ transaction data needed for card payment. Svila d.o.o. will protect personal data to the extent laid down in specific legal regulations (for example, data on financial transactions is stored for 11 years, as laid down by the Accounting Act) or until the right to use the data is repealed as per the data subjects’ wish if it does not interfere with the legal regulations.
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The controller has taken the technical, personnel and organisational personal data protection measures necessary to protect personal data from accidental loss or destruction and from unauthorised access, modification, publication or any other form of abuse and has determined that it is the obligation of data processing personnel to sign a non-disclosure agreement.
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The controller has taken the technical, personnel and organisational personal data protection measures necessary to protect personal data from accidental loss or destruction and from unauthorised access, modification, publication or any other form of abuse and has determined that it is the obligation of data processing personnel to sign a non-disclosure agreement.
In accordance with applicable regulations on data privacy protection, you have the following rights:
- • The right to information on your stored personal data
- • The right to request corrections, erasure or restricted use of your personal data
- omogućiti uvid u evidenciju zbirke osobnih podataka te uvid u osobne podatke sadržane u zbirci osobnih podataka koji se odnose na njega te njihovo prepisivanje,
- • The right to objection to data processing for our own legitimate interest, public interest or profiling, except if we can prove that there are convincing, justified reasons above your interests, rights and freedoms, or that such processing is carried out because of validation, application or defence of legal requirements
- • The right of data transmission
- • The right to file a complaint to the Personal Data Protection Agency.
• At any point in time you can withdraw your consent regarding your personal data collection, processing or usage. For further info, read above to find out more on data processing based on your consent.
If you have any questions regarding your rights, you can contact our data protection support at: info@starsilk.hr
You will receive a response no later than 30 days after the filing date.
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DATA PROTECTION
Svila d.o.o. finds personal data protection extremely important and has taken a number of precautions in order to protect the users’ personal data. The users can access their personal data on www.starsilk.hr with a password and an email address.
Links to other websites
This Data Protection Information applies only to usage of data that Svila d.o.o. collects from data subjects.
Druge web stranice kojima se može pristupiti putem web stranice www.starsilk.hr imaju vlastite izjave o povjerljivosti i prikupljanju podataka te načine njihovog korištenja i objavljivanja. Ako preko web stranice www.starsilk.hr korisnik posjeti jednu ili više drugih web stranica, Svila d.o.o. preporučuje korisnicima da pregledaju izjavu o povjerljivosti podataka te stranice. Svila d.o.o. nije odgovoran za načine i uvjete rada trećih strana.
Other data
Together with personal data, Svila d.o.o. can gather users’ data that cannot be used to identify them, and are not considered to be personal data (such as data related to website usage, data about user’s computer, internet service provider, preferences, hobbies, interests, activities), that help Svila d.o.o. to design data presented to its users with better quality, accuracy and personal touch, to improve the website and for additional managing and adjustment of its content in order to meet user’s needs. Based on this data, Svila d.o.o. learns what content is more popular with certain types of users.
According to European Union directive, Svila d.o.o. informs its users that the www.starsilk.hr website uses Cookies, in order to provide the best possible service.
Cookies in users’ browsers allow Svila d.o.o. to provide adequate functionality of all features of the internet portal, to adjust certain content specifically to the needs of each individual user, and to constantly improve the Portal based on the visits analysis.
Users can decide how Cookies are stored in their browser settings. With the goal of constant user experience improvement, while browsing the Portal, Svila d.o.o. must store little pieces of information on the user’s computer (Cookies). More than 90% of websites use this policy, but according to European Union regulation issued on March 25th 2011, Svila d.o.o. is obliged to ask for user’s consent before storing the Cookies. Svila d.o.o. mora na računalo korisnika spremiti malenu količinu informacija (kolačića – eng. naziv cookies). Preko 90 % svih web stranica koristi ovu praksu, no prema regulacijama Europske unije od 25.03.2011. Svila d.o.o. je obvezan prije spremanja kolačića zatražiti pristanak korisnika.
When using the www.starsilk.hr website, user consents to use Cookies. If they decide to block Cookies, the user can still browse the website, but some of it features might be inaccessible.
What is a cookie?
A Cookie is information stored on the user’s computer by a website that they have visited. Cookies normally save the user’s preferences and settings for the website, such as the preferred language or address. When a user visits the same website afterwards, their internet browser sends back the Cookies that belong to this site. This feature enables Svila d.o.o. to show information adjusted to each individual user’s needs.
Cookies can store a wide range of information, including personal information (such as the user’s name or e-mail address). However, this information can be saved only when the user enables the feature – websites cannot gain access to information that user did not give permission for, and they cannot access other files on the user’s computer. The default activities for storing and sending Cookies are not visible to users. However, the user can alter their internet browser settings in such a way that they can chose whether they want to approve or reject requests for storing Cookies, by deleting the saved Cookies automatically when the internet browser is closed, and the like.
Besides personal data, Svila d.o.o. can ask for other data from data subjects through which data subjects can be identified, but is not considered personal data (for example data on website usage, computer data, internet provider data, preferences, hobbies, interests, activities) and which provide Svila d.o.o. with higher quality, more precise and more personalised content for users, better websites and additional content customization for users. Based on these data, Svila d.o.o. gains information on the most popular content among specific users.
