{"id":529,"date":"2021-01-29T12:38:20","date_gmt":"2021-01-29T11:38:20","guid":{"rendered":"https:\/\/starsilk.hr\/?page_id=529"},"modified":"2026-10-20T13:17:45","modified_gmt":"2026-10-20T11:17:45","slug":"pravila-zastite-podataka","status":"publish","type":"page","link":"https:\/\/starsilk.hr\/en\/pravila-zastite-podataka\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"
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PRIVACY POLICY<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Who processes your data<\/h4>

The controller of your personal data is Svila d.o.o.<\/strong>, Radi\u0107evo \u0161etali\u0161te 23, 10000 Zagreb, Croatia, OIB 90585357995 (hereinafter: we). For any questions about your data, write to us at info@starsilk.hr<\/strong> or by post to the address above.<\/p>

This policy explains what data we collect through the starsilk.hr online shop, why, how long we keep it, who we share it with and what your rights are. It complies with the General Data Protection Regulation (EU) 2016\/679 (GDPR) and the Croatian Act on the Implementation of the GDPR.<\/p>\n

2. What data we process and why<\/h4>
Purpose<\/th>Data<\/th>Legal basis<\/th>Retention period<\/th><\/tr><\/thead>
Order, payment, delivery and invoicing<\/td>name and surname, address, postcode, city, phone, email, order contents; for companies, company name and tax number (OIB)<\/td>performance of a contract (Art. 6(1)(b) GDPR)<\/td>for the duration of the order and the complaint period<\/td><\/tr>
Accounting and tax obligations<\/td>invoice data<\/td>legal obligation (Art. 6(1)(c))<\/td>11 years (Croatian Accounting Act)<\/td><\/tr>
Withdrawal, claims and complaints<\/td>order data, your message and our reply<\/td>legal obligation and performance of a contract<\/td>until statutory liability periods expire, at least 2 years<\/td><\/tr>
Customer account (if you open one)<\/td>email, password (encrypted), addresses, order history<\/td>performance of a contract<\/td>until you request deletion of the account<\/td><\/tr>
Newsletter and special offers<\/td>email, name, email open data<\/td>your consent (Art. 6(1)(a))<\/td>until you unsubscribe<\/td><\/tr>
Analytics and advertising (cookies)<\/td>website usage data, IP address, cookie identifiers<\/td>your consent in the cookie banner<\/td>according to your cookie settings, up to 2 years<\/td><\/tr>
Website security and abuse prevention<\/td>IP address, technical logs<\/td>legitimate interest (Art. 6(1)(f))<\/td>up to 6 months<\/td><\/tr><\/tbody><\/table><\/div>

We do not see or store your payment card details. Card payments are processed directly by the payment service provider.<\/p>

We do not make decisions about you based solely on automated processing and do not create profiles that would have legal or similarly significant effects on you.<\/p>\n

3. Who we share data with<\/h4>

We share data only with those who need it to fulfil your order or run the shop, and only to the extent necessary:<\/p>