{"id":501,"date":"2021-01-29T12:25:34","date_gmt":"2021-01-29T11:25:34","guid":{"rendered":"https:\/\/starsilk.hr\/?page_id=501"},"modified":"2026-10-20T13:14:13","modified_gmt":"2026-10-20T11:14:13","slug":"opci-uvjeti-poslovanja","status":"publish","type":"page","link":"https:\/\/starsilk.hr\/en\/opci-uvjeti-poslovanja\/","title":{"rendered":"GENERAL THERMS"},"content":{"rendered":"
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GENERAL THERMS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Seller information<\/h4>

Svila d.o.o.<\/strong> (Svila dru\u0161tvo s ograni\u010denom odgovorno\u0161\u0107u za trgovinu)
Registered office: Radi\u0107evo \u0161etali\u0161te 23, 10000 Zagreb, Croatia
OIB (tax no.): 90585357995 \u00b7 MBS: 5303826
IBAN: HR6823600001102885363, Zagreba\u010dka banka d.d.
Authorised representative: Mateja Latin
Email: info@starsilk.hr \u00b7 Online shop: starsilk.hr<\/p>

2. Scope<\/h4>

These terms apply to all purchases in the starsilk.hr online shop. Consumers are covered by the Croatian Consumer Protection Act, and legal entities by the Civil Obligations Act and the Electronic Commerce Act. These terms also serve as pre-contractual information for consumers. A consumer is any natural person buying outside their business, trade or professional activity.<\/p>

3. Products and prices<\/h4>

The description, main characteristics and price of each product are shown on the product page. All prices are in euros (EUR) and include VAT. Shipping costs are shown in the cart before you confirm the order. The price shown at the time of ordering applies. Alongside the regular price we display the additional (anchor) price required by Croatian Government decision, and for discounts the lowest price in the 30 days before the discount.<\/p>

4. Ordering and conclusion of the contract<\/h4>
  1. Choose products and add them to the cart. Adding to the cart does not reserve a product.<\/li>
  2. In the cart, choose the shipping and payment method and enter your delivery details.<\/li>
  3. Confirm that you have read these terms and click the order button. By clicking it you conclude a contract with an obligation to pay.<\/li>
  4. We send an order confirmation by email. If you do not receive it within 24 hours, contact us at info@starsilk.hr.<\/li><\/ol>

    The contract is concluded in Croatian. We store your order and these terms, and you can request them by email.<\/p>

    5. Payment<\/h4>

    You can pay by card through the secure Viva Wallet system or by bank transfer \/ online banking. Details are on the page Payment methods<\/a>.<\/p>

    6. Delivery<\/h4>

    We deliver only to addresses in the Republic of Croatia. Delivery times and prices are listed on the page PRODUCT DELIVERY<\/a>. Deliveries are made by the couriers our logistics partner works with; we do not currently offer a separate environmentally friendly delivery option. The maximum delivery time is 30 days from the conclusion of the contract.<\/p>

    7. Right of withdrawal<\/h4>

    As a consumer, you have the right to withdraw from the contract within 14 days of receiving the product, without giving a reason. You bear the cost of returning the product; if we arrange the return, EUR 5 will be deducted from your refund. You can request withdrawal via the link Right of withdrawal<\/a>, by email or by post. Everything about withdrawal, refunds and exceptions is on the page Returns, withdrawal and complaints<\/a>.<\/p>

    8. Liability for defects and complaints<\/h4>

    We are liable for lack of conformity of products under the Croatian Civil Obligations Act and Consumer Protection Act, for defects that become apparent within two years of delivery (legal guarantee). The claims and complaints procedure is described on the page Returns, withdrawal and complaints<\/a>.<\/p>

    \"Uskla\u0111ena<\/a>
    European Union notice on the legal guarantee<\/figcaption><\/figure>

    9. Use of the website<\/h4>

    The content of this website (texts, photos, logo, product names) is the property of Svila d.o.o. and may not be copied or used without written permission. We do our best to keep the information accurate. In case of an obvious error in price or description, we will contact you before shipping the order. This does not limit any rights consumers have under the law.<\/p>

    10. Data protection<\/h4>

    We process personal data only to fulfil your order and in accordance with the Privacy policy<\/a>.<\/p>

    11. Changes to the terms<\/h4>

    We may change these terms. Each order is governed by the terms published at the time of the order. These terms apply from 19 October 2026.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    1. Podaci o prodavatelju Svila d.o.o. (Svila dru\u0161tvo s ograni\u010denom odgovorno\u0161\u0107u za trgovinu)Sjedi\u0161te: Radi\u0107evo \u0161etali\u0161te 23, 10000 ZagrebOIB: 90585357995 \u00b7 MBS: 5303826IBAN: HR6823600001102885363, Zagreba\u010dka banka d.d.Osoba ovla\u0161tena za zastupanje: Mateja LatinE-po\u0161ta: info@starsilk.hr \u00b7 Web trgovina: starsilk.hr 2. Primjena uvjeta Ovi uvjeti primjenjuju se na sve kupnje u web trgovini starsilk.hr. Za kupce potro\u0161a\u010de primjenjuje se […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-501","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOp\u0107i uvjeti poslovanja - StarSilk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/starsilk.hr\/en\/opci-uvjeti-poslovanja\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Op\u0107i uvjeti poslovanja - StarSilk\" \/>\n<meta property=\"og:description\" content=\"1. 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